|
|
Support Options
Over the past several years, we have
developed a system for delivering
reliable, efficient and effective
technical support to our clients. The
system we use provides our clients
exactly what they want: computers that
work, networks that stay up, and help on
demand.
Our commitment is to show up on time as
scheduled, be available for emergencies,
provide sound advice, offer forward
looking and planning, implement current
technology to keep your network up to
date, and to be a trusted technology
partner.
Instant Support
Ready to experience instant relief
from your technology problem?
Get connected to a Solutions Engineer, tell them
about it and receive a free estimate based on our
expert diagnosis.
We will then connect to your computer over the
Internet to repair your PC problem quickly and
easily.
Onsite Support
Does your issue require more in depth
troubleshooting or repair/replacement of
hardware? Because we are a local
company, our engineers can be onsite
getting your problems resolved before
most companies will call you back.
To schedule an onsite visit, please visit our
service request page or call 858.384.0981
Remote Support
If you are an existing customer,
chances are we can have your problem
resolved in minutes. Because we
have remote support connections ready,
there is no software to install or
configuration required. We can
focus purely on getting your issue
resolved in the fastest manner possible.
Telephone Support
We also offer telephone support, 24
hours a day, 7 days a week. If you
are an existing customer, please call
your technical account manager directly
or feel free to call our help desk at
858.384.0981. You can always
submit a support ticket on our service
request page, located here.
|
|
|
|
